Wharton Business Technology Conference 2010

Gordon Brooks

President and CEO, Symphony Services

Gordon has more than 27 years of outsourcing and product development experience with companies like CSC, ADP and Oracle and has operated global development centers in 16 countries. In 1991 Gordon helped found Cambridge Technology Partners (CTP), where he ran operations throughout the Americas and had global responsibility for sales as Chief Sales Officer. He was instrumental in growing the company to more than $600 million in revenues over his seven year tenure, including a successful IPO in 1994. After CTP, Gordon founded and became the President, CEO and Chairman of outsourcing firm Breakaway Solutions. Under Gordon's leadership, Breakaway grew to serve more than 200 customers worldwide, achieved revenues over $100 million in its first full year of operations and had a successful IPO with a market capitalization of $4.7 billion. After founding and heading up China outsourcing firm E5 Systems, he made the move to executive leadership of Symphony Services in 2004. Gordon holds a Bachelor's Degree from the University of New Hampshire.

John M. Kelly

Corporate Vice President, President, Global Services North America, Xerox Corporation

As President of Xerox Global Services in North America, John Kelly oversees document management and business process consulting services for the company in the US and Canada. Mr. Kelly also serves as a Corporate Vice President for Xerox Corporation. He is a member of the Advisory Board of the Technology Professional Services Association.

Prior to joining Xerox, Mr. Kelly founded and served as President and Chief Executive Officer of Niteo Partners, an IT consulting and systems integration firm.  He also held management positions in Cap Gemini's Americas and European consulting services operations, where he worked frequently with companies in the healthcare, information technology, and utilities industries.

John Kelly holds a bachelors degree in mechanical engineering from Manhattan College, and a master’s degree in engineering and operations research from the University of Texas.

Dan Moloney

President, Home & Networks Mobility, Motorola Inc.

Dan Moloney is president of Motorola's Home & Networks Mobility (H&NM) business. H&NM develops wired and wireless broadband systems and devices that seamlessly enable uninterrupted access to information, entertainment and communication services. The business is a world leader in providing digital video set-tops and infrastructure, cable modems and consumer gateways, cellular infrastructure, and emerging wireless broadband technologies.

Prior to his current position, Moloney was president of the company's Connected Home Solutions business, which developed technologies, applications and services that create rich information, communication, and entertainment experiences in and around the home.

Moloney joined General Instrument Corporation, which was later acquired by Motorola, in 1983 as a member of the corporate financial and planning staff. A 25-year veteran, he has served in various leadership positions for the Company in marketing, product management, finance and strategy. Moloney is also an honorary board member of Cable Positive.

Moloney holds a master's of business administration degree in management from the University of Chicago and a bachelor's of science degree in electrical engineering from the University of Michigan. He has authored several papers on the impact of advanced services on the growth of new technology for the consumer.

Steve Pratt

CEO & Managing Director, Infosys Consulting, Inc.

Steve is founder, CEO and Managing Director of Infosys Consulting, a wholly owned subsidiary of Infosys Technologies, created in response to clients' demands for greater value for their consulting investment. Infosys combines management consulting with global delivery of technology in a pure lean model. This helps clients design and implement operational changes more quickly, with superior quality, at an overall lower cost.

Steve was selected by leaders of peer consulting companies as one of the Top 25 Consultants in the World in 2003 and 2005*.

At Deloitte Consulting, he was elected as one of eight members of the Board of Directors by his fellow 500 Partners. Steve was also a founder and global leader of the Deloitte Consulting CRM practice which grew to be a $750M practice in seven years while under his leadership.

Steve is known for his pioneering work in the democratization of shareholder value metrics through his development of the Value Map and the Competitiveness Framework.

Steve is frequently quoted on the topics of building strong customer relationships, India/US relations and the consulting profession. He has appeared on CNBC’s “Closing Bell” with Maria Bartiromo, CNBC Asia, New Delhi Television, and as a speaker at the World Economic Forum in Davos, Switzerland.

He holds a Bachelors in Electrical Engineering from Northwestern University and a Masters in Electrical Engineering from George Washington University.

Danny Allen

CEO, Sensis

Danny Allen is the Managing Director of the Washington, DC office of Sensis, an interactive advertising agency providing interactive advertising, digital branding, and new media strategy services for political, government agency, and private industry clients. He is also the founder of and a regular contributor to ThinkMulticultural, a blog on new media and emerging trends in multicultural advertising and marketing.

Prior to joining Sensis, Danny was the founder and CEO of Admixture, the leading online display ad network focused on multicultural markets, serving web users in the Hispanic, Asian, African-American, and Gay & Lesbian markets.

Prior to entering the advertising world, he worked as a corporate attorney, working with entrepreneurs and venture capitalists to start technology and new media companies in New York and Austin, Texas.

Danny is a regular speaker at advertising, new media, and multicultural marketing conferences and has been a guest lecturer at Georgetown University and American University in Washington, DC. He is an avid outdoorsman and a member of Shenandoah Mountain Rescue Group. He holds a BA from the University of Texas, a JD from NYU School of Law, and a MBA from the Wharton School at the University of Pennsylvania.

Glenn Finch

Leader of Business Analytics and Optimization Service Area for North America, IBM

Glenn Finch is the leader of the newly formed Business Analytics and Optimization Service Area for North America. Mr. Finch's emphasis on Business Intelligence is also rounded with experience in CRM strategy, process, channel, targeting/selection, and technology redesign services to Leading Financial Services companies. He delivers those services across the Customer Acquisition, Customer Management, and Servicing processes. He has 25 years of experience in financial services with such organizations as HSBC, Bank of America, Capital One, American Express, Citibank, Norwest Bank, Chase, Barclays, LTSB, GE Capital, The Associates, State Farm, Norwich Union, First Interstate Bank, North American Mortgage, Household, and GM.

Jon S. Greenwood

Corporate Vice President, Global Operations, 24/7 Real Media, Inc.

Jon S. Greenwood, 24/7 Real Media's Corporate Vice President, Global Operations is responsible for a variety of functions including: Corporate Development and Strategic Partnerships; Legal Affairs and Privacy; Recruiting; and Internal Operations including CRM and reporting systems, Intranet, IT Security, Training, and MIS. Prior to this role, Mr. Greenwood was the Company’s VP, Product Management, responsible for the deployment of global productivity, communications and reporting systems and internal/external training programs.

Mr. Greenwood joined the Company in March 2005. Following WPP’s acquisition of 24/7 Real Media in July 2007, he served as an executive point person for the integration of the organizations. Thereafter, Mr. Greenwood played a leading role in expanding the Company’s strategic relationships with leading digital media and technology companies including Yahoo and Omniture. In addition, he oversaw the expansion of 24/7’s partnerships with Dentsu and Ogilvy in Asia and he oversaw the renewal of the Company’s business operations in Latin America. Most recently, Mr. Greenwood has played a pivotal role representing the Company’s interests in the industry-wide debate balancing principles of data usage and consumer privacy.

Mr. Greenwood joined 24/7 Real Media from McCarter & English, LLP where he specialized in corporate litigation. He has litigated actions in a diverse array of areas including corporate/partnership dissolutions, IP infringements, and employment disputes in federal, state, and bankruptcy courts across numerous jurisdictions.

Mr. Greenwood holds an M.B.A. in Strategic Management from the Wharton School of Business, a J.D. from The George Washington School of Law, and a B.A. in History from Tufts University.

Martin Reeves

Senior Partner and Managing Director, BCG Strategy Institute

Martin Reeves is a Senior Partner and Managing Director in BCG's New York office. Martin also leads The Strategy Institute, BCG’s vehicle for exploring ideas from beyond the world of business, which have implications for strategy. Current research themes include strategy and sustainability and new bases of competitive advantage.

Martin joined BCG in London in 1989 and later moved to Tokyo, where he led the Japan health care practice for eight years and was responsible for BCG’s business with Western clients.

He has led strategy assignments in healthcare, consumer goods, financial services, and industrial goods in Japan, US, and Europe for both individual companies and industry associations.

Before joining BCG, Martin worked for ICI, in Japan and the UK, in marketing and strategic planning. Martin holds a triple first class MA in natural sciences from Cambridge University and an MBA from Cranfield School of Management. He also studied Japanese at Osaka University of Foreign Studies and biophysics at the University of Tokyo.

Simon Williams

Partner, QuantumBlack

Simon Williams is a founding Partner of QuantumBlack, a business, design and technology studio that applies visual analytics to help firms derive insight from data, make smarter decisions and earn new revenues through interaction, visualisation and analytics. QuantumBlack works with some of the world's most interesting firms including Boeing, McKinsey, Microsoft, Reed Elsevier and several Formula 1 racing teams.

Prior to that he was founder and CEO of SmithBayes a software firm spun-out from McLaren, the Formula 1 racing team, applying race strategy technology to complex, real-time decision making in Global 2000 firms and was voted finalist in the CNET ‘Business Application of the Year’ 2008 awards. Clients that include Boeing, BP, BT, Pfizer, Rolls-Royce, Verizon and Unilever.

Previously Simon was a Partner in Kleindahl Partners, a London-based boutique consulting firm applying options pricing, risk evaluation, dynamic scenarios and portfolio analytics to strategic business development.

Before this he lived in Amsterdam where he was VP Strategy & Technology at ABN AMRO Bank in Amsterdam responsible for identifying, developing and implementing new internet products and services into the corporate market. He went on to found Nerve Wireless, a software firm that developed a multi-channel collaboration platform for structured deals within investment banks, which he sold to a major software firm.

Simon started his career at Reuters, where he had a number of roles including Global Product Manager responsible a portfolio of internet-based products and European Project Manager for Reuters FX trading systems across EMEA.

He is passionate about the value of creative strategic thinking underpinned by robust analytics, meaningful market intelligence, agile execution and exquisite design; and how these elements may be combined to create category-defining products and services to drive sustainable revenue growth.

Talking on this subject Simon has featured in the FT, Time magazine, BusinessWeek, The Sunday Telegraph, BBC Newsnight and CNBC, and has spoken on the subject of adaptive strategy and next generation decision systems to classes at London Business School, Harvard Business School, Wharton Business School and Judge Business School at Cambridge.

Renana Peres

Visiting Assistant Professor of Marketing, The Wharton School (Moderator)

Dr. Renana Peres's marketing research focuses on complex systems and the evolution of markets for new products. She earned an M.Sc. in physics (cum laude) from the Hebrew University of Jerusalem, and MBA (cum laude) and Ph.D. in marketing from the Recanati Graduate School of Business, Tel Aviv University. She has published in the Journal of Marketing Research, Journal of Marketing and the International Journal of Research in Marketing. She is a member of the editorial board of the International Journal of Research in Marketing.

Dr. Peres was the founder and the first CEO of Persay, a hi-tech firm that develops systems and technologies that perform voice-based authentication of subscribers in applications of direct banking, telecommunication, and e-commerce.

Timothy S. Howell

Managing Director, Power and Renewable Energy, GE Energy Financial Services

Tim Howell heads the origination team for power and renewable energy at GE Energy Financial Services. Renewable energy is a strategic growth initiative at GE Energy Financial Services, which has a strong record of investing in wind, solar, hydro, geothermal and biomass energy projects globally, having grown its renewable energy portfolio to more than $4 billion today from a base of $500 million in 2005. GE Energy Financial Services plans to increase its renewable energy investments to $6 billion by 2010. Tim also leads origination for equity investments and debt financings in thermal electricity generation and transmission assets. GE Energy Financial Services holds investments in power projects with an installed capacity of 23 gigawatts.

Prior to this assignment, Mr. Howell was responsible for several start-up growth initiatives at GE Energy Financial Services, including renewable energy and clean tech equity. The GE unit has invested in 20 emerging technology companies since 2006 and is one of the most active venture capital investors in emerging energy technology companies worldwide.

Mr. Howell joined GE Structured Finance Group (SFG), the predecessor of GE Energy Financial Services, in 1994, and has held positions in Project Development, Product Development, and Origination, including both US and globally focused assignments. In 2000, he became a Managing Director. Prior to joining SFG, Mr. Howell spent ten years at GE Energy.

Mr. Howell holds Bachelor’s of Science degrees in Industrial Economics and Mechanical Engineering from Union College in Schenectady, NY, and he received an MBA from the University of Pennsylvania’s Wharton School. He is a graduate of GE’s Technical Marketing Program.

Andrew Kassoy

Co-Founder, B Lab

Prior to joining two friends to form B Lab, Andrew Kassoy had 16 years of experience in the private equity business. Mr. Kassoy’s positions included Partner at MSD Real Estate Capital, an affiliate of MSD Capital, the $12 billion investment vehicle for Michael Dell; Managing Director in Credit Suisse First Boston's Private Equity Department; and founding partner of DLJ Real Estate Capital Partners and President of its international business. His co-founders at B Lab were his friends and college mates Jay Coen Gilbert and Bart Houlahan.

Mr. Kassoy’s engagement in social entrepreneurship includes service as a Board Member of the Freelancers Union and the Freelancers Union Insurance Company, which provide affordable health insurance and other financial services to independent workers in thirty-two states. He also serves as a Board Member of Echoing Green, a non-profit venture fund that provides seed capital to emerging social entrepreneurs; as an Advisory Board member of Wall Street Without Walls, a non-profit that provides capital markets and investment banking expertise to community development organizations; and as a member of the investment committee of the Patient Capital Collaborative, a venture capital fund for businesses that create direct social impact.

Andrew Kassoy holds a bachelors degree from Stanford University, where he was a Truman Scholar and President's Award winner. In 2001, he was named a Henry Crown Fellow by the Aspen Institute. He is a member of the Council on Foreign Relations.

Kassia Yanosek

Vice President, Hudson Clean Energy Partners

Kassia Yanosek is a Vice President at Hudson, specializing in carbon and energy efficiency opportunities. She has 8 years of experience in the energy industry, with prior roles in project development and finance in the power and fuels sectors, alternative energy strategy, and carbon price modeling. Prior to joining Hudson, Ms. Yanosek was a Strategy Manager for BP Plc in London, UK where she was responsible for managing long-term strategic analysis around BP’s alternative energy portfolio. She also held a key role in developing BP’s global biofuels investment strategy and identifying business development activities in the fuels sector.

In 2005, Ms. Yanosek served in the White House as an advisor on energy and economic policy at the National Economic Council.

Ms. Yanosek holds a joint MBA/MPA from Stanford Business School and the Harvard Kennedy School of Government, a joint degree program she started between the two schools. She also holds a BA with Distinction from the University of Virginia.

James Balaschak

incipal, Energy & Resources, Deloitte Consulting LLP (Moderator)

Jim is a Principal in Deloitte’s US Energy & Resources practice and serves as the Greater Philadelphia Energy & Resources Practice Leader. With over 30 years of experience, Jim is seasoned in serving the full spectrum of companies in the energy industry including oil & gas, power & utilities, cleantech and alternative energy companies. Jim works closely with clients advising their management and boards on strategy, change management and operational excellence. He is currently working on developing several Smartgrid deployment programs.

Jim has extensive experience in international market development and creation of business strategies for global markets, including Russia and the CIS, Eastern Europe, Asia, South America and the Middle East. Jim previously served as the Managing Partner for Clients & Industries and the Leader of Energy & Resources for Deloitte & Touche CIS in Moscow, Russia.

During his eleven-year tenure with Deloitte CIS in Russia, Jim served clients including BP, TNK-BP, Gazprom, Rosneft, Lukoil and United Energy Systems, and assisted major in-bound international investors including Daimler Chrysler, Goodyear, Western Union and Visa International. He also managed Russia’s power monopolist during the unbundling of the utilities sector.

Jim joined Deloitte & Touche in 1998 from the position of Managing Director at Teledyne Corporation where he was responsible for all of the company’s operations, business planning and expansion activities throughout Russia and the CIS.

Jim has been widely quoted in the media and is recognized as an energy thought leader. He holds an MBA from Tulsa University with a B.S. in Engineering from the University of Pittsburgh. Having started his career in engineering, Jim notably holds several U.S. and international patents for devices related to nuclear plant safety valves.

Suresh Karra

Consulting Head – Enterprise Technology Modernization, Infosys Technologies

Suresh Karra is a Principal Architect at Infosys and is a leader of the Enterprise Technology Modernization practice. He has primarily worked in advising clients in modernizing and simplifying their IT landscape, leveraging non-linear and innovative ideas. Suresh has over fourteen years of experience as an advisor and practitioner.

Prior to his current position, Suresh was heading the Enterprise Architecture practice. Under his leadership, the team established themselves as thought leaders in helping clients convert their business strategy into an executable technology platform. Some areas of work included architecture governance definition, organizational maturity improvement, portfolio management, cost reduction strategies etc. for marquee clients in the finance, insurance, energy, retail and transportation sectors.

Glenn Noga

Chief Information Officer (CIO), Polycom Inc.

Glenn Noga is CIO of Polycom, Inc. responsible for overseeing all aspects of the global organization’s IT infrastructure and IT management processes, including creating and managing a converged, global IP network for high-quality voice, video and data communications.

Prior to joining Polycom, Noga served in CIO/CTO capacities for leading companies including Knight-Ridder Digital, PalmSource, Handspring, Miadora.com, and Robert Half International. Noga also spent 16 years with Andersen Consulting, rising to Partner within the global consulting organization. While at Andersen, Noga worked with a range of global companies in a variety of industries, including computer software, shipping, and manufacturing.

Noga has a Master’s Degree in Industrial Engineering from Stanford University.

Nosh Petigara

Director of Product Strategy, 10gen

Nosh Petigara is Director of Product Strategy at 10gen, the company that sponsors and provides commercial support for the open source project MongoDB. Prior to 10gen, Nosh headed product management for OATSystems. He has an MBA from INSEAD and a Bachelor's and Master's in Computer Science from MIT.

Albert Wenger

Partner, Union Square Ventures

Albert combines over 10 years of entrepreneurial experience with an in-depth technology background. As an entrepreneur, he has founded or co-founded five companies, including a management consulting firm (in Germany), a hosted data analytics company, a technology subsidiary for Telebanc (now E*Tradebank), an early stage investment firm, and most recently (with his wife), DailyLit, a service for reading books by email or RSS. Albert also served as the president of del.icio.us through the company's sale to Yahoo. His technology background goes back to winning the German national computer science competition at age 18. Albert graduated summa cum laude from Harvard College in economics and computer science and holds a Ph.D. in Information Technology from MIT. He has managed technology projects for organizations as diverse as Tacoda (startup) and Telebanc (leading Internet bank).

Dr. Hagen Wenzek

Senior Strategist, Corporate Strategy, IBM (Moderator)

Dr. Hagen Wenzek is a Senior Strategist in IBM's Corporate Strategy department. He manages the development of major corporate growth strategies of IBM on a global basis. In his role Hagen oversees the creation of new business designs, value propositions, and market insight. He develops the strategic guidance to the corporation that enables IBM, its clients and partners to respond successfully to global challenges. His current priorities are to develop IBM’s cloud computing as well as mobility strategies and drive business development of cloud computing opportunities.

Previously at IBM Corporate Strategy Hagen Wenzek quantified IBM’s energy & environment strategy, worked on services science, healthcare, emerging markets, and the impact of globalization. Before that at IBM Global Business Services Dr. Wenzek was the Global Electronics Industry leader at the Institute for Business Value being in charge of business strategy research and consulted to clients of the Global Electronics Industry on strategy topics from supply chain to innovation management.

Hagen Wenzek supports the development of thought leadership material for IBM through books, articles and whitepapers, has speaking engagements at conferences and renowned universities such as Columbia, MIT or ETH Zurich, looks after master theses and other research topics on business strategy, organizational change and technological influence on business ecosystems.

Hagen earned a Doctoral degree for Electrical Engineering at the University of Hagen, Germany, and an Masters degree at the University of Aachen, Germany.

Ewan Duncan

Principal, McKinsey & Company

Ewan Duncan is a Principal in the Seattle Office of McKinsey & Company. Since joining the Firm, Mr. Duncan has worked with multiple telecom and high-tech organizations on sales and marketing issues:

• Led major customer experience initiative for integrated operator to improve customer satisfaction, churn and ARPU
• Developed rate plan migration strategy for a wireless operator, targeting specific customer segments with upward and downward migration offers, launching in inbound and outbound call center channel, targeting $50m EBITDA lift
• Helping a wireless accessory manufacturer reorganize its operations to drive $100m incremental sales, focusing on retail presence and new growth channels
• Developed a comprehensive strategy for a wireless handset manufacturer to increase growth by 20%, including portfolio realignment and development of local market battleplans across channel partners

Prior to joining McKinsey & Company, Mr. Duncan was with Doblin Inc. where he specialized in customer insight-based new product and service development. Mr. Duncan holds an M.Des. in Design Planning from the Institute of Design, IIT and a B.Eng. in Product Design Engineering jointly from Glasgow University and Glasgow School of Art.

David Gwozdz

CEO, Mojiva, Inc.

David Gwozdz is the CEO of Mojiva, Inc., which owns the Mojiva mobile ad network and mOcean Mobile advertising platform.

Earlier in his career, Dave served as a member of the founding team of DoubleClick, the internet advertising company acquired by Google for $3 billion in March 2008. In 1995, Dave also founded one of the first online ad networks, Hot Link Media. An advertising and technology industry pioneer who can't get enough of the game, Dave’s most significant accomplishments include leading Mojiva to grow faster than any other advertising platform, having served over 2 billion ads in its first 10 months of operation. At DoubleClick, his work included devising and implementing the company’s original media sales products and strategies.

Dave’s recent speaking experience includes ad:tech, DealMaker Media’s Under the Radar, DigiDay: Mobile, Dow Jones Wireless Innovations 2009, Billboard Mobile Entertainment Live at CTIA, Digital Hollywood, and ThinkMobile at Advertising Week. Dave has been featured as a mobile advertising expert by CNN, Forbes, the Wall Street Journal, CNet and more, and is a lead blogger at http://blog.mojiva.com. Mojiva’s company website is www.mojiva.com.

Erik Rogstad

General Manager, AKQA

Erik’s unique perspective as General Manager of the 65-person DC office is rooted in his experience across several departments at AKQA. He initially joined AKQA in 2000 on the creative side, as a Senior Copywriter, and later became the Director of Content Development. In 2003 he became the Director of Business Development, and was responsible for winning new business and developing opportunities within the AKQA portfolio. Adding the role of Client Services Director in 2005, Erik helped to craft a successful approach to all work and monitored the overall health of the studio’s client relationships.

During his time at AKQA, Erik has secured and shepherded client engagements with dozens of global companies and brands, including Borders, Disney, Discovery Communications, ESPN, Harley-Davidson, Kellogg’s, the NHL, Sprint, Ubisoft and Volkswagen.

Kieran Hannon

Chief Operating Officer, Sidebar, Inc. (Moderator)

Kieran Hannon has spent the last 20 years helping build the best consumer experience in the mobile, digital and retail sectors. Kieran brings his rich marketing and advertising background at top performing mobile and consumer electronics companies to Sidebar and will lead the charge in sales, marketing, content and distribution activities.

Before Sidebar, Hannon served as CMO of online retailer Cooking.com where he helped the company expand its base with new partners and reach customers in innovative ways. Prior to this, Kieran was executive vice president of marketing at Helio. There, he spearheaded the company’s brand development across traditional and non-traditional marketing channels. He launched several innovative products and industry firsts such as Ocean, the world’s first dual slide mobile device, and helped spearhead cutting-edge mobile services such as MySpace Mobile and YouTube Mobile.

Before this, Kieran served as the vice president of marketing for RadioShack Corporation where he developed and implemented the company’s first integrated marketing campaign in more than 10 years. Under his direction, the award-winning campaign ushered in the most successful sales day in RadioShack’s history and earned retail and marketing accolades from industry groups, including the gold honors for excellence from both the National Retail Federation and the Experiential Marketing Association.

Prior to this, Kieran was also a highly respected advertising agency executive. As president of Grey Worldwide in San Francisco, he directed changes that resulted in the growth of the San Francisco office, making it one of the top performing agencies in the Grey network. Earlier in his career, Kieran managed marketing campaigns for industry leaders such as Sprint, HP, Sun Microsystems, 24 Hour Fitness, Oracle, Chevron, E*Trade, Levi's, Ask Jeeves and E*Loan and produced an impressive record of enhanced market penetration and bottom-line contribution. For this work, Kieran was named one of the top marketing strategists by Crain's Business Marketing.

Kieran is a Technology Advisory Board member of Enterprise Ireland, a government agency responsible for promoting Irish companies around the world and an Advisory Board member of the Irish Technology Leadership Group. He also serves on the advisory boards of MyReceipts.com (Third Solutions) and MediaMojos. Kieran graduated from the Dublin Institute of Technology in Ireland with a diploma in civil engineering. He originally hails from Dublin, Ireland where he held junior and senior records in swimming at the national and international levels.

Ritesh Idnani

Chief Operating Officer, Infosys BPO

Ritesh has more than ten years of experience in assisting global corporations choose processes to outsource, implement governance models and enhance performance of their outsourcing relationships. Previous to his assignment at Infosys BPO, he was the head of sales for the banking and capital markets vertical at Infosys Technologies.

At Infosys BPO, Ritesh drives go-to-market strategies. He also oversees the strategic business objectives including identifying new opportunities, development and monetization of market-led solutions, sales strategy and customer relationship management. In addition, he drives strategy, direction, solution design and operations for the Banking Capital Markets business within Infosys BPO.

Ritesh has been instrumental in building Infosys' BPO business from US$ 43 million in 2005 to US$ 250 million in 2008.

Ritesh has spoken at various international forums. Ritesh has been named in FAO Today's Superstars list in 2008.

Ritesh is an economics and accounting graduate and holds an MBA from the Faculty of Management Studies, Delhi (FMS).

Peter T. Lowes

Principal, Deloitte Consulting LLP

Peter Lowes is a Principal at Deloitte Consulting LLP and leader of the firm’s Outsourcing Advisory Services Practice, serving financial institutions and large corporations in the areas of business process and IT outsourcing and offshoring. Peter has over eighteen years experience in outsourcing and technology services and over thirteen years experience in offshoring. He has led, co-led or advised on over $20 billion in outsourcing transactions. Representative clients served include Goldman Sachs, the US Federal Government, Citi, Deutsche Bank, BHP Billiton, eBay, Caterpillar and INVESCO.

Peter’s experience with offshoring and global services delivery began with engagements for IBM and Citicorp in the early 90’s, helping both firms deliver complex software products with integrated teams operating across the US, Europe and Asia. He has subsequently been involved in the creation of local market facing and remote business and IT services organizations in over 30 countries. Peter is a frequent conference speaker on outsourcing, offshoring and technology services and his views have also appeared in a number of print and online publications including The Financial Times, The Wall Street Journal, The San Francisco Chronicle, Information Week, CIO Magazine, Barron’s, The Christian Science Monitor and Waters Magazine.

Prior to joining Deloitte, Peter was a Senior Managing Director at Hawk Holdings, a private technology services investment and holding company and before that a Managing Director at Electronic Data Systems (EDS), where he was co-founder of EDS’ Global Financial Markets Group, a 3,500 person global division. Peter spent his early career as a systems architect and project manager at Logica in London and New York after graduating BSc(Eng)(Hons) ACGI from Imperial College, University of London in Computer Science.

Scott J. McKay

CIO and SVP, Technology & Operations, Genworth Financial

As Genworth Financial’s CIO and Senior Vice President, Scott is responsible for Genworth’s operations, technology, and strategy development. Since 1993, he has been a key player helping build Genworth Financial, performing a variety of business roles involving technology, servicing, marketing, and acquisition integration.

Prior to 1993, Scott spent 10 years consulting in the Insurance and Financial Services industries working with technology, operations, quality, marketing, and product development.

He obtained a Bachelor of Science in Computer Science from West Chester University of Pennsylvania.

Dr. Jerry Smith

Chief Technology Officer, Symphony Services

Jerry draws from more than 25 years of experience as a technology innovator and IT strategist to help Symphony Services and its clients derive business benefit from the successful adoption and use of critical technologies. Jerry joins Symphony from his role as CTO, Vice President of engineering and acting Chief Information Officer (CIO) for IPR International, a technology services company specializing in the protection and preservation of electronic information. Under his guidance, the company won the Ben Franklin Technology Partners Best Management Team 2004 peer award and the Gartner Midsize Enterprise Innovation Award, recognizing the success of the technology.

Prior to IPR, Jerry was the Senior Vice President and CTO at Systems and Computers Technology (SCT) and the CTO of professional services firm Semaphore. He also worked in management roles at Xerox, Sales Technologies and KPMG and was the principal investigator/owner of Market Place Technologies.

Jerry has a Bachelor of Science degree in Electrical/Electronics Engineering from California State Polytechnic University, Masters and Post-Doctoral degrees in Computer Science from NOVA Southeastern University and a Naval Nuclear Power degree from the United States Navy, in which he served as a pilot, nuclear engineer and project engineer. He is an Adjunct Assistant Professor at Drexel University and an Adjunct Professor at NOVA Southeastern University.

Senthil Hariramasamy

Associate Principal, McKinsey Business Technology (Moderator)

Senthil is an Associate Partner from McKinsey Business Technology at New York.  He has 10+ years in Outsourcing & Offshoring - as an adviser and as a practitioner.  Senthil has advised leading global corporations on a range of O&O related topics, creating $1.5 Billion+ in annual value through cost savings and performance improvement.  He leads McKinsey's IT ADM O&O survey for financial institutions and frequently presents in conferences to Fortune 500 CIOs.

Before McKinsey, Senthil was a practitioner at Citibank and GE Capital, where he lead offshore CRM centers of excellence, serving European and American businesses.  Senthil holds an MBA from London Business School (Distinction), Post Graduate Diploma in Management from the Indian Institute of Management Calcutta (Distinction) and a BS in Computer Science from the Indian Institute of Technology Madras.

Brandon Berger

VP, Digital Innovation, MDC Partners

Brandon Berger is Vice President, Digital Innovation, for MDC Partners (MDCA), where he oversees all digital and media strategies for the network. His responsibilities include investments, acquisitions, partnerships, and working with the partner companies to grow their digital capabilities. Brandon is tasked with identifying trends and areas for investments across the digital landscape, including incubating new digital opportunities. During Brandon’s tenure, he has dramatically increased the holding company’s digital revenues, which now count for 30% of its overall revenue.

Brandon played a key role in launching the demand side buying platform, Varrick Media Management, spearheaded the transformation of many of the portfolio company’s businesses to have digital at their core, and was instrumental in CP+B’s acquisition of Daddy, which allowed them to establish a European base. Recently, Brandon oversaw the acquisition of Attention PR, the holding company’s first-ever social media agency.

Prior to joining MDC Partners, Brandon was Partner, Senior Strategist, for Digital Innovation at Ogilvy, a group that he founded in 2004. While at Ogilvy, Brandon was responsible for leading client engagements regarding the application of innovative and emerging technologies. Clients included Unilever (Dove and Suave), Hershey’s, IBM, American Express, DHL, Cisco, Office of National Drug Control Policy (ONDCP), DHL, AT&T Wireless and Delta.

Prior to joining Ogilvy Interactive, Brandon was the Director of Marketing for WideRay Corp (now Qwikker), a wireless technology company he co-founded in 2000. In addition to WideRay, Brandon had been a consulting resource for entertainment, technology, gaming and mobile companies on leveraging digital media including gaming, wireless, and emerging platforms for extending a brand message into an individual’s personal environment. One of the early pioneers of the intersection of advertising and video games, as well as an early adapter of leveraging the mobile channel as a marketing platform, Brandon serves as a charter member of the National Academy of Television Arts and Sciences Gaming Committee.

Brandon has a B.A. in Economics from Tufts University, and has won multiple awards in advertising, including Clios, a Cannes Lion, Addy’s, and an Effie. He is a frequent speaker at industry events and acts as an advisor to multiple technology companies and venture funds. He volunteers with the Taproot Foundation, and is an active participant with the World Wildlife Fund. Brandon lives with his wife and son in New York City.

MC Hammer

Music Artist & Entrepreneur

Born Stanley Kirk Burrell in Oakland, California in 1962, MC Hammer is a famous recording artist who synthesized the street sounds of African-American and pop culture, earned the respect of his community, and created a global phenomenon with tours in Asia, Europe, Australia, and Russia. Hammer has sold more than 50 million records worldwide, featuring triple platinum singles such as “Addams Groove” and “Too Legit to Quit.” Massive media exposure and sponsorship deals followed with Toshiba, Pepsi-Cola, Mattel, Taco Bell, KFC, and a U.S. television cartoon hero named “Hammerman.” A multitude of awards, including three Grammy Awards, seven American Music Awards, the Billboard Diamond Award, and International Album of the Year, have validated Hammer’s talent as a world-class entertainer.

After 15 years in entertainment music, film, and production, Hammer has spent the last 10 years researching broadband, wireless, and mobile technology and their applications to rich media, premium content and social communities. Hammer brings both traditional and social media expertise into the public forum. Hammer was the keynote speaker for the Intel Capital CEO Summit in 2008 (600 CEOs) and has spoken on social media at both Harvard Business School and MIT/Stanford Venture Lab in 2009. Hammer is Co-Founder of social media destination DanceJam as well as Executive Producer and Creator of "HammerTime," a new real-life family show on A&E Network

Hammer tweets regularly as MC Hammer on Twitter.

Bob Johnson

Vice President and Principal Analyst, Content Optimization Practice, IDG Connect

Bob focuses on the intersection of marketing content, social media and the semantic web. He conducts buyer behavior research to fuel tactical vendor go-to-market efforts in the B to B and B to C space. Case studies highlight that relevant content delivery increases average engagement intensity by over 300 percent, accelerates interest and lead quality. His practice generates extensive buyer needs and vendor best practice insight on a global basis. It details delivery and consumption patterns of both traditional media/content and social platforms/conversations to identify gaps, opportunities, trends and campaign accelerators.

Recent Positions:

• President, BuyLine Research, a Marketing Automation and Performance Measurement Company
• Vice President, Customer Experience Practice, IDC
• Vice President, Sales Effectiveness Practice, META Group (purchased by Gartner)
• Vice President of Marketing, VIS, an E-Learning Company
• Vice President, Advisory Services and Office of the President, ITSMA, a Services Marketing Company
• Global Vice President, Marketing and Business Development, Stream International
• Product Champion, Computer Associates
• Director and Principal Analyst for Software Services, Dataquest/Gartner

Widely published and quoted with over 100 articles, reports, viewpoints and interviews including Fortune, Forbes, Computerworld, PC Magazine, The Wall Street Journal, Washington Post and New York Times. Inventor of multiple industry firsts: interactive tools (value calculators, prospect profilers, interactive worksheets); campaign planners; servlet technology; and a recently patented mobile graphical navigation framework. A past Winner of IT Industry Innovator of the Year Award and META Group’s highest Industry Analyst Award.

Chip Rodgers

VP & COO, SAP Community Network

Chip Rodgers is VP and COO for SAP’s network of Web 2.0 communities oriented around the company’s platform, products, and technologies. These include the SAP Developer Network (SDN), the Business Process Expert (BPX), and the Business Objects (BOC) communities, totalling more than 1,900,000 individual members interacting around the clock and around the world in 200+ countries and territories.

SAP Community Network members engage online at http://sdn.sap.com and http://bpx.sap.com and http://boc.sap.com and at global SAP Tech Tour (50+ cities worldwide) and SAP TechEd (four major conferences on three continents) events. In addition, the SAP EcoHub is an online, community-driven solution marketplace where partners showcase their solutions and services and where customers can easily discover, evaluate, and initiate the purchase of partner and SAP solutions.

As COO, Chip is responsible for all SAP Communities core operations including:

• Formal content generated by SAP solutions and content experts
• Collaborative content generated from our community of customers, partners, and SAP employees through blogs, forums, and wikis
• TechEd and TechTour events globally attracting over 30,000 attendees annually
• Managing financials and business performance of the Community Network team

Chip joined SAP in 2001 and held progressive positions in marketing, business development, and large-event management. Prior to SAP, Chip’s career has included positions in consulting and business development with Deloitte, IBM, Comdisco, and IT Factory, a start-up based in Copenhagen, Denmark.

Chip has an MBA degree from University of Chicago Booth School of Management and an undergraduate degree in Engineering from Northwestern University in Evanston, Illinois. A Chicago native, Chip lives in the Philadelphia area and travels globally as he works with SAP Community Network members and colleagues around the world.

Samantha Skey

Chief Marketing Officer, Passenger, Inc.

Samantha Skey has spent the last 16 years honing her skills in consumer psychology, digital strategy, and experiential marketing – spanning a range of businesses from digital media to book publishing.

Prior to joining Passenger, Samantha was the Executive Vice President of Strategic Development for Alloy Inc., where she was responsible for strategic planning, business development, corporate marketing, and client services. Samantha has also served as Director of E-Commerce Development at the Walt Disney Company, Manager of Advertising at CNET, and Director of Sales & Marketing for Interactive Imaginations.

Samantha regularly consults with leading organizations in social media youth advocacy, serving on the advisory boards of Youth Noise, the Bronx Academy of Letters, Earth Adoption Agency, and MetricMesh. She is quoted regularly in business and industry outlets such as the New York Times, USA Today, Wall Street Journal, Advertising Age, and many others. A true thought leader, Samantha has served as keynote speaker for multiple industry conferences including Adweek's "What Teens Want", Ad-Tech SF, and Ad-Tech NY.

Samantha holds a BA in Comparative Literature from Hamilton College.

Matthew Egol

Partner, Booz & Co (Moderator)

Matt Egol is a partner with Booz & Company’s Consumer, Media & Digital practice, based in the firm’s New York Office. Matt has 13 years consulting experience helping clients across the marketing and media ecosystem successfully implement strategically driven change. Matt focuses on working with clients in the media and entertainment, consumer packaged goods, retail, e-commerce and other marketing-intensive sectors on issues related to digital and shopper marketing. As marketers embrace a broader set of opportunities to engage consumers along the full path to purchase, they are building new capabilities to better leverage and integrate content development, applications, and social media into their marketing toolkit. Many of these opportunities require better integration across traditional silos to build new capabilities, from consumer and shopper insights, to advertising and branded entertainment, to promotions and shopper marketing, to digital relationship marketing. Recent client engagements have focused on issues such as transforming media businesses into marketing solutions and lead generation platforms, helping marketers develop new capabilities for digital and in-store marketing to drive sales growth and enhance brand equity, and helping retailers better harness social media to build consumer relationships and enhance promotions effectiveness. Matt is a frequent speaker at industry conferences (e.g., ANA, GMA, M2W) and has published numerous articles in leading publications such as Advertising Age, Strategy + Business, CMO, and GMA Forum. Recent articles include Shopper Marketing 3.0, Reinventing Print Media, and The Promise of Private Label Media. Matt can be reached at matthew.egol@booz.com.